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Jolix Privacy Policy

Last updated: December 1, 2025

Jolix ("Jolix", "we", "us", or "our") provides an online platform that helps freelancers find clients, manage projects, send proposals and invoices, track time, and grow their business.

This Privacy Policy explains how we collect, use, store, and share your information when you:

  • Use our website at jolix.io and any subdomains (the "Site")
  • Use our web or mobile applications (the "App")
  • Interact with our support, emails, and social media
  • Participate in our marketplace or lead engine

By using Jolix, you agree to this Privacy Policy. If you do not agree, please do not use Jolix.

If you have questions, you can reach us at: support@jolix.io

1. Who we are

Jolix is operated by:

Jolix support@jolix.io

We act as a data controller for personal data we collect and process about you when you use Jolix.

In some cases (for example, when you store your clients' information inside Jolix), you may be the data controller and Jolix acts as a data processor on your behalf.

2. Information we collect

We collect information in three main ways:

  • Information you provide to us directly
  • Information collected automatically
  • Information from third-party services

2.1. Information you provide to us

When you create or use a Jolix account, you may provide:

  • Account information Name, email address, password or login method, profile photo or avatar (optional), time zone, country, language settings.

  • Freelancer / business profile Business name, logo, brand colors, services offered, rates, niche, bio, portfolio links, social handles (e.g. X, LinkedIn, website).

  • Client & project data Client names, emails, business details, project titles, timelines, tasks, files, messages, notes, and internal comments.

  • Financial & billing data Billing name, address, country, payment-related info handled by third-party processors (e.g. Stripe, PayPal), invoices, transaction history, subscription plan.

We do not store your full credit card number. Payment details are processed and stored by our payment processors.

  • Content you generate Proposals, contracts, invoices, forms, portfolio content, case studies, social posts you draft inside Jolix, and AI-assisted content (prompts and outputs).

  • Support communications Messages you send to our support team, feedback, bug reports, and feature requests.

2.2. Information we collect automatically

When you use Jolix, we may automatically collect:

  • Usage data Pages and screens you visit; features you use (e.g. leads, proposals, scheduling); buttons you click; session duration and timestamps.

  • Device and technical data IP address, browser type, device type, operating system, referral URLs, basic geographic region (city/country level), log files, and error reports.

We may use cookies, local storage, and similar technologies to remember your session, keep you logged in, and understand how Jolix is used.

You can manage cookies in your browser settings, but some features may not work properly if you disable them.

2.3. Information from third-party services

If you connect Jolix to third-party accounts, we may receive limited information from them, depending on what you authorize. This can include:

  • Payment providers (e.g. Stripe, PayPal) Payment confirmations, subscription status, limited card info, country.

  • Calendar & email providers Basic calendar events and metadata needed for scheduling and reminders.

  • Social platforms (e.g. LinkedIn; for X we may only offer manual posting via intent links) Authorization tokens to post content on your behalf and basic profile info (name, profile URL).

  • Cloud storage / integrations (future) Access tokens and metadata required to connect to your files or notes.

We request the minimum permissions needed to provide the relevant feature and only use that data for the purposes described in this policy.

3. How we use your information

We use your information to provide, improve, and secure Jolix. This includes:

3.1. Provide and maintain Jolix

  • Create and manage your account.

  • Let you log in and stay logged in securely.

  • Display your clients, projects, documents, forms, and content inside the App.

  • Enable features such as:

    • Leads, proposals, contracts, invoices
    • Time tracking and scheduling
    • Forms and tax tools
    • Business analytics and growth tools
    • Marketplace and portfolio features

  • Provide social planning and scheduling (e.g. LinkedIn auto-post, X one-click posting).

3.2. Improve and personalize the experience

  • Understand which features are used and where users get stuck.
  • Fix bugs and optimize performance.
  • Provide personalized suggestions, templates, and default settings.
  • Power AI features (e.g. social post ideas, proposal suggestions, growth tips) using the content you choose to send to those features.

3.3. Communicate with you

  • Send transactional messages like account verification, password reset, billing updates, and security notices.
  • Notify you about feature updates and changes to our terms or policies.
  • With your consent where required, send onboarding tips and occasional product or marketing emails (you can unsubscribe at any time).

3.4. Ensure security and prevent abuse

  • Detect and prevent fraud, spam, and misuse of Jolix.
  • Monitor for suspicious login patterns or unusual account activity.
  • Enforce our Terms of Service.

3.5. Comply with legal obligations

  • Maintain appropriate business and financial records.
  • Respond to lawful requests from authorities where required.
  • Comply with applicable tax, accounting, and regulatory rules.

4. AI features and your data

Jolix uses AI to help you generate social media posts, draft proposals and emails, and provide suggestions and templates.

When you use AI features:

  • Some of your input (prompts, context) and outputs may be sent to our AI providers to generate responses.
  • We limit what is sent to what's needed for the feature to work.
  • We do not sell your data to third-party AI companies.

Where possible, we use providers and configurations that do not train their models on your identifiable personal data. See our AI documentation for more details as these features evolve.

You can choose which content you send through AI features. You are responsible for ensuring you have the right to process your clients' data in this way.

5. Legal bases for processing (EEA/UK users)

If you are in the European Economic Area or the UK, we process your personal data under one or more of the following legal bases:

  • Contract – to provide Jolix under our Terms of Service.
  • Legitimate interests – to improve, secure, and grow the service in a way that does not override your rights.
  • Consent – for optional activities like certain cookies or marketing emails.
  • Legal obligation – to comply with applicable laws.

6. How we share your information

We do not sell your personal information. We may share your data with:

6.1. Service providers

Trusted third-party vendors that help us run Jolix, such as:

  • Cloud hosting providers
  • Payment processors (e.g. Stripe, PayPal)
  • Email delivery and support tools
  • Analytics and error monitoring tools
  • AI/ML infrastructure providers

These providers only process your data on our instructions and under appropriate data protection agreements.

6.2. Clients and collaborators

Depending on how you use Jolix:

  • Your clients may see their own project details, invoices, proposals, contracts, and messages in the client portal.
  • You may share documents, forms, and portfolio pages publicly or via unique links.
  • In the future, your marketplace profile may be visible to potential clients if you opt in.

You control who you invite and what you share through Jolix.

6.3. Legal reasons

We may disclose information if we believe it is reasonably necessary to:

  • Comply with any applicable law, regulation, or legal process.
  • Respond to lawful requests and legal actions.
  • Protect the rights, property, or safety of Jolix, our users, or the public.

6.4. Business transfers

If Jolix is involved in a merger, acquisition, financing, or sale of all or part of our business, your information may be transferred as part of that transaction, subject to continued protection consistent with this policy.

7. International data transfers

We may process and store your information in countries other than where you live, including the United States and other locations where our providers operate.

Where required by law, we use appropriate safeguards (such as standard contractual clauses) to protect personal data transferred from the EEA/UK or other regions.

8. Data retention

We keep your information for as long as:

  • Your account is active, or
  • We need it to provide Jolix to you, or
  • It is reasonably necessary for our legitimate business purposes, or
  • We are required by law (for example, basic financial records).

When you close your account, we will:

  • Mark the account for deletion.
  • Retain some limited data as required for legal, tax, or security reasons.
  • Attempt to delete or anonymize other data within a reasonable period.

You can contact us at support@jolix.io if you have questions about retention or deletion.

9. Your rights

Depending on your location, you may have some or all of the following rights:

  • Access – request a copy of the personal data we hold about you.
  • Correction – ask us to correct inaccurate or incomplete data.
  • Deletion – request deletion of some or all of your data (subject to legal obligations).
  • Restriction – ask us to limit how we process certain data.
  • Portability – request a machine-readable copy of certain data.
  • Objection – object to certain types of processing (e.g. direct marketing).
  • Withdrawal of consent – where processing is based on consent, withdraw that consent at any time.

To exercise these rights, contact us at support@jolix.io. We may need to verify your identity before responding.

If you are in the EEA/UK, you also have the right to lodge a complaint with your local data protection authority.

10. Children's privacy

Jolix is not intended for children under 16, and we do not knowingly collect personal information from children under 16.

If you believe a child has provided us with personal data, please contact us at support@jolix.io and we will take appropriate steps to remove that information.

11. Security

We use reasonable technical and organizational measures to protect your information, including:

  • Encrypted connections (HTTPS) for data in transit.
  • Access controls and authentication for internal tools.
  • Regular monitoring for unusual activity.

No online service can guarantee 100% security, but we work to keep Jolix as secure as reasonably possible.

You are responsible for keeping your login credentials safe and notifying us if you suspect any unauthorized access to your account.

12. Third-party links

Jolix may contain links to websites or services that are not operated by us (for example, client sites, external content, or social platforms).

We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing any personal data.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

When we make changes, we will:

  • Update the "Last updated" date at the top.
  • In some cases, notify you by email or in-app notice if the changes are significant.

Your continued use of Jolix after any changes means you accept the updated policy.

14. Contact us

If you have any questions, concerns, or requests about this Privacy Policy or how we handle your data, you can contact us at:

Jolix 📧 support@jolix.io